No one wants missing data so we provide the industry’s only Fill-In-The-Gap (FITG) service
AMS is built for the real-world conditions airports face—not an idealized network or power environment. We continuously monitor overall system health and critical processes every two minutes, 24/7, generating both proactive prevention alerts and reactive incident events before small issues become reporting gaps. If an issue remains unresolved, we notify designated airport contacts within four hours, and our team supports you seven days a week with a typical response time of less than four hours. We understand that this information is valuable to your operations, planning, funding, and credibility, so reliability is not an afterthought—it is part of the AMS commitment.
Airport connectivity can be inconsistent, and environmental conditions or equipment cycling can introduce power surges, interruptions, and spikes. AMS is engineered to keep working through those realities. If internet connectivity is lost, the on-airport system securely stores operations locally and automatically sends them to our cloud platform when the connection is restored. In the unusual event that an on-airport unit requires replacement, AMS sends a preconfigured replacement by overnight delivery; with only three connections, virtually anyone can swap the unit in under 10 minutes. If a power outage creates a gap in recorded operations, AMS offers the industry’s only Fill-In-The-Gap (FITG) service, using alternate methods to identify operations that may be missing during the affected period.
Reliability also includes protecting the data and ensuring it remains available as your needs grow. AMS incorporates a hardened, stripped-down operating environment, encrypted data in transit, and secure data at rest. Your information is hosted in an AICPA SOC 2 Type II and SOC 3 Type II certified, Cloud Security Alliance (CSA) STAR Level 1–certified data-center environment. Our resilient portal and advanced analytics platforms are designed to scale for tens of thousands of users—so you can rely on AMS for trusted airport intelligence today and as your airport, stakeholders, and reporting needs expand